Frequently Asked Questions

We’re always here to help answer any questions you might have, please get in touch via our Contact Page and a member of The Bullards Team will be happy to help.

In the meantime, you might find the answer to your question here.

I’ve Changed My Mind, Can I Return My Order?

Absolutely, we are happy to offer returns on any unused and unopened product. Please read our Shipping & Returns Policy for more details.

How Long Does Delivery Take?

Orders placed before 8am are dispatched the same day. Orders are shipped via DPD or Royal Mail. Estimated delivery time for these services is 2-3 days. Please read our Shipping & Returns Policy for more details.

Do You Offer International Shipping?

Currently, we are only able to deliver within the UK.

I Have A Gin Experience Voucher But Haven’t Been Able To Book Because Of Covid-19 – Will It Expire?

We will honor every gift voucher or booking that was unable to take place due to Covid-19. Not to worry, your original gift voucher will not expire until you are able to put it to good use! We will be in touch with anyone who has purchased a voucher nearer the time to reschedule your booking. 

I Am Purchasing A Gift - Can You Add A Special Message Inside The Package?

Unfortunately, we are unable to offer a gift message service. However, all our orders are dispatched with no paperwork, so you’ll be able to disclose the purchase information from your recipient.

Can I Purchase Gin From Your Distillery At Crystal House?

Yes, Crystal House is open 10-4 Monday to Friday. You can browse and buy the whole Bullards Spirits range including gin, hand sanitiser and glassware.

I Need To Query My Order - How Do I Get In Touch?

If you have any queries or problems with your order including misdeliveries, breakages or faulty products please get in touch via our Contact page and we’ll see to it right away.

I Am A Trade Customer And Would Like To Stock Bullards Spirits - How Do I Get In Touch?

Please contact and a member of our lovely sales team will be able to help.

Are Your Eco-Refill Pouches Recyclable?

Yes! We have partnered with Terracycle who divert tonnes of plastic from landfill each month. They recycle our Eco-Refill Pouches on our behalf. To ensure your empty pouch is recycled responsibly, simply pop the empty pouch in any Royal Mail postbox (no envelope or stamp required) and they will be returned to our distillery and forwarded onto Terracycle.

Do You Offer A Subscription Service?

We sure do, you can read up on the new Bullards Gin Club here.

Where Else Can I Enjoy Bullards Spirits?

Our gins can be found in a number of independent farm shops and retailers around East Anglia, with more and more appearing nationwide. The Bullards Spirits range can be found on the back bar at many hospitality venues across East Anglia. To avoid disappointment, we’d recommend getting in touch with the venue directly to make sure you are able to pick up a Bullards G&T at their establishment.