Frequently Asked Questions

We’re always here to help answer any questions you might have, please get in touch via our Contact Page and a member of The Bullards Team will be happy to help.

In the meantime, you might find the answer to your question here.

I’ve Changed My Mind, Can I Return My Order?

Absolutely, we are happy to offer returns on any unused and unopened product. Please read our Shipping & Returns Policy for more details.

How Long Does Delivery Take?

Orders placed before 8am are dispatched the same day. Orders are shipped via DPD or Royal Mail. Estimated delivery time for these services is 2-3 days. Please read our Shipping & Returns Policy for more details.

Do You Offer International Shipping?

Currently, we are only able to deliver within the UK.

I Am Purchasing A Gift - Can You Add A Special Message Inside The Package?

Unfortunately, we are unable to offer a gift message service. However, all our orders are dispatched with no paperwork, so you’ll be able to disclose the purchase information from your recipient.

Where Else Can I Purchase Bullards Gin?

Our Gin Shops & Tasting Rooms are the perfect place to explore the whole Bullards range, including Bottles for Life, Eco-Refill Pouches, glassware, barware, merchandise and more! You can also enjoy a FREE sample in store before you decide which delicious style to buy.

I Need To Query My Order - How Do I Get In Touch?

f you have any queries or problems with your order including misdeliveries, breakages or faulty products please get in touch via our Contact page and we’ll see to it right away.

I Am A Trade Customer And Would Like To Stock Bullards Spirits - How Do I Get In Touch?

Please contact [email protected] and a member of our lovely sales team will be able to help.

Are Your Eco-Refill Pouches Recyclable?

Yes! We have partnered with Terracycle who divert tonnes of plastic from landfill each month. They recycle our Eco-Refill Pouches on our behalf. To ensure your empty pouch is recycled responsibly, simply pop the empty pouch in any Royal Mail postbox (no envelope or stamp required) and they will be returned to our distillery and forwarded onto Terracycle.

Do You Offer A Subscription Service?

We sure do, you can read up on the new Bullards Gin Club here.

Where Else Can I Enjoy Bullards Spirits?

In addition to our Gin Shop & Tasting Rooms, Bullards can be found in a number of independent farm shops and retailers around East Anglia, with more and more appearing nationwide. The Bullards Spirits range can be found on the back bar at many hospitality venues across East Anglia. To avoid disappointment, we’d recommend getting in touch with the venue directly to make sure you are able to pick up a Bullards G&T at their establishment.

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